Warranty & Return Policy

Warranty & Return Policy

Warranty Terms

All products sold by Torin Inc come with a standard warranty period. If your product has a manufacturing defect within the warranty period, we will replace or repair it free of charge. For specific warranty durations and terms, please refer to the product documentation or contact our support team at support@tongrunjacks.com.

Return Process

If you are unsatisfied with your purchase, you may return it within 30 days of receiving the item. To initiate a return:

  • Contact our support team at support@tongrunjacks.com with your order number and reason for the return.
  • For unaccepted deliveries requiring a refund, return shipping will be covered by us.
  • For accepted deliveries where the product is being returned due to dissatisfaction, return shipping costs will be the responsibility of the customer.
  • Once your return is approved, you will receive instructions on how to ship your product back to us.
  • Once we receive and inspect the returned product, we will process your refund or exchange.

Refund Policy

If you return a product within the specified return period, you will receive a full refund minus any shipping or handling charges. Refunds will be processed to the original method of payment within 7-10 business days of receiving the returned item.

Contact Information

If you have any questions or concerns regarding our Warranty & Return policy, please contact us:

  • Email: support@tongrunjacks.com
  • Company: Torin Inc
  • Address: 4355 E. Brickell Street, Ontario, CALIFORNIA 91761
  • Phone: 888-448-6746