Warranty & Return Policy

All products sold by Changshu Tongrun Ecommerce Co.,Ltd come with a standard warranty period. If your product has a manufacturing defect within the warranty period, we will replace or repair it free of charge. For specific warranty durations and terms, please refer to the product documentation or contact our support team at torinbigredusa@gmail.com.

Return Process

If you are not completely satisfied with your TCE Products purchase, please contact our Support Team at 1.909.390.8588 or support@torin-usa.com.

All returns are subject to approval by TCE Products and may be denied if the product has been opened or used and is not in the original condition that it was received.
•Returns through shoptorinjacks.com are subject to a 20% restocking fee~
• No returns after 30 days of receiving your order will be accepted.
• We will not accept returns of individual components purchased as part of a set or bundle.
• Products being returned must be properly packaged for pickup, and securely placed on a pallet where possible.
• Refunds will be issued based on the original method of payment.

Sale, Payment, and Delivery-

• The quality of the products by TCE Lift is in accordance with TCE Lift's specifications listed on www.tcelift.com and on installation manuals. Final determination of the suitability of the products for the use is the sole responsibility of the buyer.~
• Payment for all products is due before shipment unless other arrangements have been agreed upon in advance.~
• The buyer has the right to inspect the products at the time an place of delivery. The buyer should notice TCE Lift for any shortages and damages within 30 days after such delivery.
• Delivery will be on paved road only.
• TCE Lift is not liable to any incidental or consequential damages such as lost profits-
• All order cancellations must be approved by TCE Lift and may be subject to restocking fees and other charges

Warranty Parts and Technical Issues

• We offer a two-year warranty on parts sold separately.+
• Customer satisfaction is most important to us. If you need any parts or have any technical issues that are not listed here, the best way is to email (torinbigredusa@gmail.com) or text (1-888-448-6746) us with some pictures and the nameplate. Our technician will follow up with you as soon as possible.
• For car lifts, the nameplate is usually on one of the posts with serial number on it.
• Labor warranties are not included unless explicitly stated in the listings.
• For a 2-post car lift that is bolted to the ground, the warranty is voided if relocated.
• We ship replacement parts for free within the warranty time in lower 48 states. Please let us know if you have any problem with parts.
• We ship parts with FedEx, UPS, and USPS. Sorry but we do not do overnight shipping.

Unauthorized Parts and Voiding of Warranty

• IMPORTANT: If you obtain a replacement part without our prior written permission while a product is under warranty, we will not cover the cost of that part, and we reserve the right to void the product's entire warranty. Please ensure you always contact us first to initiate a valid warranty claim.

Return and Refund for Products (Over 150LB)

• We accept returns within 30 days after you receive the products in lower 48 states.
• If you want to return a product that is over 150LB, please put the product in the original package or on a pallet and send us a photo for the package. We will send you a return freight label and schedule a pickup by a freight company. After we receive the returned product, we will process the refund.
• For defective products deemed irreparable, we offer a full refund upon return.
• For unwanted or mistakenly purchased items in new, unopened condition, a 10% restocking fee and return shipping charges apply. Additional fees may apply for items that are opened or installed.
• Upon receiving and inspecting your returned product, we will notify you of the refund approval or rejection.

• The refund may take at least two business day

Contact Information

If you have any questions or concerns regarding our Warranty & Return policy, please contact us:

• Email: torinbigredusa@gmail.com
• Company: Changshu Tongrun Ecommerce Co.,Ltd
• Address: New Longteng Industrial Park 11 Zhuang, Changshu, Jiangsu, China
• Phone: 888-448-6746