Shipping Policy

Shipping Policy

  1. Order Processing Time: We will process and confirm your order within 1-2 business days upon receipt. Please note that processing time does not include weekends and holidays.

  2. Shipping Methods: Our partnered logistics providers will select the best shipping method based on your order's weight, dimensions, and destination. We typically utilize ground shipping, air freight, and sea freight for delivery.

  3. Shipping Regions: We offer shipping services within the North America region, including the continental United States (including Alaska and Hawaii), Canada, and Mexico. For international shipping outside of these regions, please contact our customer service team for more information.

  4. Shipping Costs: Shipping costs will be calculated based on the order's weight, dimensions, and distance to the destination. Specific shipping costs will be displayed on our website or provided through estimation tools to help you understand the expected fees. Please note that some special circumstances, such as special items or remote areas, may incur additional charges. Our customer service team will communicate and coordinate with you regarding any additional fees during order confirmation.

  5. Shipping Times: Shipping times will vary based on the shipping method, destination, and the urgency of the items. We will make every effort to provide accurate shipping time estimates and provide you with specific information upon order confirmation. However, please understand that operational factors and weather conditions may cause delays. Please plan accordingly.

  6. Tracking and Confirmation: Once your order has been shipped, we will provide relevant tracking numbers or links for you to monitor your shipment's progress. Additionally, you can also check the status and estimated arrival time of your order through our website or by contacting our customer service team.

  7. Shipping Insurance: To ensure the safety of your goods during transportation, we will purchase appropriate shipping insurance in collaboration with our logistics partners. This will ensure that you are adequately compensated in the event of unforeseen circumstances such as loss, damage, or delays.

  8. Returns and Exchanges: If you have any issues or dissatisfaction with the received goods, we will provide the necessary support in accordance with our return and exchange policy. Please refer to our website for detailed information on our return and exchange policies.